At Fur & Feather Pet Shop, we value the trust of our customers and are committed to protecting your personal information and privacy.

This Privacy Policy explains how we collect, use, store, and safeguard customer information.

1. Information We Collect

Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Payment details

Pet Information

  • Pet name
  • Species, breed, age, and dietary preferences

2. Purpose of Information Collection

Customer information may be used for:

  • Processing orders and payments
  • Delivering products and services
  • Appointment scheduling and reminders
  • Grooming, boarding, or pet care services
  • Customer support and complaint resolution
  • Promotional offers and updates
  • Improving products, services, and customer experience

3. Payment Information

  • Payments are processed securely through authorized payment service providers.
  • Fur & Feather Pet Shop does not store complete debit or credit card details.
  • Customers are responsible for maintaining payment confidentiality.

4. Sharing of Information

We do not sell, rent, or trade customer information to third parties.

Information may only be shared:

  • With delivery partners for shipping purposes
  • With payment gateway providers for transaction processing
  • With veterinary professionals during emergencies or pet care services
  • When required by law or legal authorities

5. Data Security

We take reasonable measures to protect customer data from:

  • Unauthorized access
  • Loss or theft
  • Misuse or disclosure
  • Alteration or destruction

Despite security measures, no online system can guarantee complete security.

6. Cookies and Website Usage

If customers use our website:

  • Cookies may be used to enhance browsing experience and website performance.
  • Users can disable cookies through browser settings, though some features may not function properly.

7. Promotional Communication

By providing contact information, customers agree to receive:

  • Order updates
  • Appointment reminders
  • Promotional offers and discounts
  • New product announcements

Customers may unsubscribe from promotional communications at any time.

8. Customer Rights

Customers may request:

  • Access to personal information
  • Correction of inaccurate data
  • Removal of non-essential personal data where legally permitted

Identity verification may be required before processing such requests.

9. Retention of Information

Customer records, invoices, and transaction details may be retained for operational, legal, and taxation purposes for the period required under applicable laws.

10. Changes to Privacy Policy

Fur & Feather Pet Shop reserves the right to modify or update this Privacy Policy at any time. Updated policies will be displayed through official communication platforms or at the shop.